Reliable AI assistants for common tasks across your team.
Each assistant is built for one job, using your own documents, checklists, and policies. Your staff fill in a short form and get a result they can use right away, with sources they can check.
- Lending teams, with loan files pre-reviewed in minutes
- Front office staff, with cited answers to member questions
- Customer service reps, with replies ready to send
- Every employee, with HR and policy answers on demand
What assistants produce for your teams.
Three examples of assistants banks and credit unions use every day. Yours are tailored to your documents and workflows.
Loan files pre-reviewed while the applicant is still in your branch.
Your loan officer uploads the application files and adds a few notes. In minutes, the assistant summarizes the file, flags what’s missing, and lists next steps to share with the applicant before they leave.
- Applicants leave knowing exactly what to send
- Every figure cited to the document it came from
- Underwriting starts from a consistent summary
Claude
Internal
Upload the application files, choose the loan type, and add your notes. The assistant summarizes the applicant, income, debts, and collateral, flags missing documents and inconsistencies, and lists next steps to share with the applicant before they leave.
Pre-review a loan applicationInternal
Mortgage pre-review
Mortgage
Borrower changed jobs in March; new employer letter to follow. Wants to close before month end.
Applicant(s): Daniel James Whitford; Elena Marie Whitford
Product Interest: Mortgage — $393,750, fixed-rate first mortgage
Suggestion: Conditionally Approved
Approval Level: Manager (as entered on underwriting worksheet)
Gating Item: Obtain signed mortgage commitment package, title/tax/insurance confirmations, and down-payment proof from applicants/title company — unlocks final mortgage documentation and funding readiness.
Needs Verification
- Letter of employment and recent paystub for each applicant
- 2025 W-2s and federal tax returns for each applicant
- 90-day history for $131,250 down payment
- Title commitment and property tax certificate from the title company
- Homeowners insurance declarations page naming lender as mortgagee
- Signed credit life/disability insurance election or waiver
Basis for Suggestion
- Eligibility screen — no undischarged bankruptcy, age-of-majority issue, citizenship/permanent residency issue, or litigation disclosed (Qualifications/Conditions for Borrowing)
- LTV — 75.00% on $525,000 value; within 80% conventional maximum without mortgage insurance (LOAN / VALUE RATIO)
- Valuation — 60%-80% LTV requires a current appraisal; appraisal dated 07/15/2026 noted, confirm on file (Location and Marketability)
- Debt service — housing ratio 26.83% and DTI 31.76%, applicant-supplied as entered; within 28%/43% mortgage-origination maxima (Debt-to-Income Calculation)
- Credit — FICO 742 / 715, applicant-supplied as entered; above 620 threshold for conventional mortgage (Credit Requirements)
- Documentation — commitment, title, insurance, TRID disclosures, and employment verification required before closing (ALL MORTGAGES)
Approval Note: Preliminary suggestion only, based on self-reported and applicant-supplied figures. Final determination depends on policy-required verification of income, down payment, valuation/title position, tax status, and insurance/documentation completion.
Accurate answers for every member question, at the counter or on the phone.
Tellers, personal bankers, and contact-center reps describe what the member is asking and choose a chat reply, an email, or talking points. The assistant returns a customer-ready answer, the next best step, and the policy or fee schedule it came from.
- Fewer calls to operations and fewer escalations
- The same answer at every branch and on every call
- New staff get up to speed faster
Describe what the member is asking and choose how you will respond. The assistant returns a customer-ready answer, the next best step, and the policy or fee schedule it came from.
Member was charged an overdraft fee on a debit card purchase and asks if it can be waived. It is their second fee this year.
Chat Reply
Suggested initial response
Thank you for reaching out, and I’m sorry about the surprise fee. I can see the debit card purchase posted before your deposit was available.
Since this is your second overdraft this year, I’m able to waive this one as a courtesy. You’ll see the refund within one business day.
---
Suggested next step
Offer overdraft protection linked to the member’s savings account, so a transfer covers the next shortfall instead of a fee.
Suggested next step reply
To help avoid this next time, I can link your savings account for overdraft protection. If your checking balance comes up short, we’ll move the difference from savings automatically, at no cost to you. Would you like me to set that up?
Source
Fee Waiver Policy §3.1: one courtesy waiver per 12 months for members in good standing.
HR answers in minutes, not days.
Employees and managers ask an HR assistant about leave, benefits, and policies. It answers from your handbook with citations, tells them what to do next, and flags the questions that need a person in HR.
- Employees get answers when they need them
- HR spends less time on repeat questions
- Answers stay consistent with your handbook
Copilot Chat
Internal
Ask your question and choose the location it applies to, or leave it on All. It answers from your handbook and HR policies with citations, and flags when a question needs HR or compliance.
Ask HRInternal
Family medical leave
Someone on my team needs two weeks off for a family medical issue. What leave are they eligible for, and what do I need to do?
All
They’re likely eligible for job-protected family and medical leave if they’ve worked here for at least 12 months and 1,250 hours in the past year.
What you need to do
- Ask them to submit a leave request in the HR portal
- HR sends the certification form within 5 business days
- Don’t ask about the diagnosis; HR handles medical details
Pay during leave
They can use accrued PTO first. State paid leave rules may also apply, and HR will confirm which ones.
An assistant for every department.
IT teams
Answers to common employee IT questions from your knowledge base, before they become tickets.
IT help desk assistantCompliance teams
Answers on obligations and internal policy, with the clauses they relied on.
Compliance operations assistantOperations teams
Complaints classified, routed, and flagged for regulatory deadlines.
Customer complaint triage assistantNo prompts to write. Just a short form.
Open the assistant
Pick it from the portal or open the link a colleague shared.
Fill in the form
Upload the files, choose the options, or type the question.
Review the result
Check the cited sources, then use it with customers, members, or colleagues.
Every assistant inherits your guardrails.
Assistants run inside the portal your security team has already approved, so a new assistant is never a new security review.
AI assistants: FAQ
Straight answers for CIOs, CISOs, and compliance officers evaluating AI.
Talk to usWhat is an AI assistant in MultiModel?
An assistant is an AI tool built for one job, such as pre-reviewing a loan file or answering a policy question. Your staff open it, fill in a short form, and get a consistent result based on your documents, checklists, and policies. They don't need to know how to write a prompt.
Who builds the assistants?
We build your first assistants with you during rollout, starting with the tasks your departments repeat most. After that, staff on Standard seats can create and share their own. No developers are needed.
Does an assistant make decisions for our staff?
No. Assistants prepare the work, such as a summary, a draft, or a list of next steps, and show where each answer came from. Your staff review the result and make the decision under your policies.
Which AI models do the assistants use?
Each assistant runs on the model that does its job best, such as ChatGPT, Claude, Gemini, Copilot, or one of your internal models. See AI model choice and our recommended AI models.
Do our guardrails apply to assistants?
Yes. Assistants run inside the same portal as everything else, so data loss prevention, prompt logging, and access controls apply automatically.
Where can we find more ideas for assistants?
Browse the AI use case library by department, or see how use case discovery suggests assistants and prompts for specific roles.
See what an assistant can do for your team.
Bring a task your team repeats every week. We'll show you the result an assistant produces, running on your documents inside your guardrails.