Privacy Policy

In this policy, we lay out what data we collect and why, how your data is handled, and your rights with respect to your data.

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This policy applies to: the MultiModel website; related AI Portal product documentation; and public-facing support services maintained by MultiModel (together, "MultiModel").

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This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with MultiModel). We refer collectively to these categories of individuals as "you" throughout this policy.

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However, this policy does not cover information about a customer’s end users that MultiModel receives from a customer, or otherwise processes on a customer’s behalf, in connection with the services provided by MultiModel to the customer pursuant to an applicable services agreement (including the content of messages of customer end users ("End User Communications")). MultiModel processes End User Communications under the instructions of the relevant customer, which is the "data controller" or "business" (or occupies a similar role as defined in applicable privacy laws), as described in the applicable services agreement between such customer and MultiModel. MultiModel’s obligations as a "data processor" or "service provider" with respect to such information are defined in such services agreement and applicable data protection addendum and are not made part of this policy.

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If you are a customer’s end user and you have questions about how your information is collected and processed through the services, please contact the organization who has provided your information to us for more information.

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If you are a California resident, please click here to see our California Notice at Collection, which includes additional disclosures as required by California law.

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What we collect and why

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Identity and access

When you sign up for a MultiModel product, we ask for identifying information such as your name, email address, and company name. We use this information to personalize your new account, and to send you product updates and other essential information. We may also send you optional surveys to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.

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Product interactions

We store on our servers the content that you upload or receive or maintain in your MultiModel product accounts. This is so you can use our products as intended, for example, to work within the AI Portal. We keep this content as long as your account is active.

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General Geolocation data

We may log the full IP address used to interact with MultiModel and retain that for use in mitigating spam submissions and fraud prevention purposes.

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Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us.

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Anti-bot assessments

We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. When you fill in certain forms, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides MultiModel with the spam score results; we do not have access to the evaluated information.

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Advertising and Cookies

MultiModel runs contextual ads on various third-party platforms such as Google, Reddit, and LinkedIn. Users who click on one of our ads will be sent to the MultiModel marketing site. Where permissible under law, we may load an ad-company script on their browsers that sets a third-party cookie and sends information to the ad network to enable evaluation of the effectiveness of our ads, e.g., which ad they clicked and which keyword triggered the ad, and whether they performed certain actions such as clicking a button or submitting a form.

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We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.

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A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although some aspects of our service may not function properly if you turn cookies off.

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Voluntary correspondence

When you email MultiModel with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

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We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

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When we access or disclose your information

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To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you. We also use third-party processors for other business functions such as managing newsletter subscriptions, sending customer surveys, and providing our company storefront.

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To exclude you from seeing our ads. Where permissible by law and if you have a MultiModel account, we may disclose a one-way hash of your email address with ad companies to exclude you from seeing our ads.

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Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.

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When required under applicable law. MultiModel is a U.S. company and all data infrastructure are located in the U.S.

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• Requests for user data. Our policy is to only respond to government requests for user data when required by legal process or in limited circumstances in the event of an emergency request. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is MultiModel’s policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.

• Preservation requests. Similarly, MultiModel’s policy is to comply with requests to preserve data when required by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters.

• If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.

Your rights with respect to your information

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At MultiModel, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:

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• Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.

• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information. In some cases, we also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify you, we may be unable to respond to your requests. If you have questions about exercising these rights or need assistance, please contact us at support@multimodel.com or at MultiModel, 123 E San Carlos St #17, San Jose, CA 95112. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.

• Right to Correction. You have the right to request correction of your personal information. Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.

• Right to Erasure / “To Be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using MultiModel services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.

• Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.

• ‍Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of any sale of your personal information.

• Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.

• Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.

• Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.

• Right to not Be Subject to Automated Decision-Making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.

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How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser.

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Data retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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Location of site and data

Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

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Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.

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Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at support@multimodel.com.

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