Governed AI your examiners can follow.
Give every employee the leading AI models, inside your security perimeter. Member data is redacted before it leaves the desktop, and every prompt is on the record.
- A written AI use policy, enforced at the prompt
- Access to AI tools tied to your existing SSO and roles
- Customer and member NPI protected before prompts leave
- Word-for-word records of AI use
- Vendor due diligence backed by a SOC 2 Type 2 report
ChatGPT
Claude
Copilot
Gemini
Grok
Perplexity
Open Models
Custom Models
Built around the work your teams already do.
Start with the department where time is tightest. Each solution ships with banking prompts, the right data connections, and the controls your security team approved.
Loan application pre-review for your lending team
Summarize loan files and flag what's missing while the applicant is still in your branch, and know which borrowers are ready for their next product.
- Application summaries and next steps
- Missing document and inconsistency flags
- Cross-sell and upsell timing
Cited compliance answers in seconds, not hours
Answer questions on obligations and internal policy with citations, and draft auditor and examiner responses with the evidence attached.
- Obligation and policy questions
- Exam evidence and narrative responses
- Auditor, examiner, and client due diligence responses
Give your frontline staff all the answers
Give your branch and contact-center staff cited answers on accounts and policies, and coach them to recommend the products each customer or member needs.
- Account, fee, and policy answers
- Troubleshooting and escalation guidance
- Product recommendations and lender referrals
Help your ops and back office manage their daily workloads
Classify and route complaints against your regulatory requirements, and match items across sources so reconciliations close faster.
- Complaint classification and escalation
- Many-to-one match-and-kill reconciliation
- Exception flags with the likely reason
HR and policy answers on demand
Cited policy, benefits, and leave answers on demand, plus research-backed updates on regulatory changes and the news that affects your market.
- Policy, benefits, and leave questions
- New hire onboarding
- Regulatory and market news briefings
Resolve your users' IT questions before they become tickets
Answer common employee IT questions from your knowledge base, and give your IT team cited steps, scripts, and troubleshooting from vendor documentation.
- Employee IT how-to questions
- Ticket routing with the right details
- Configuration, scripting, and troubleshooting
The controls your institution needs, already in place.
Keep sensitive data on your network.
Host the AI portal, and where possible the models themselves, inside your own network or cloud tenant, so member data never leaves the boundary you define.
- Cloud, hybrid, or on-premise, including your own Azure tenant
- Block or filter requests that would cross your data boundary
- Internal and External models labeled in the model picker, with stricter rules for External ones
AmericaFinancial
ClaudeInternalCopilot ChatInternalGeminiInternalGrokInternalBranch Policy Q&AInternalPerplexityExternalClaude w/ Web SearchExternalRedact NPI before it reaches a model.
Account numbers, SSNs, and other personal data are detected and redacted on the employee's device, then restored in the response, so your staff can work naturally without putting member data at risk.
- On-device detection, before anything is sent
- You choose which data types to catch, from names to routing numbers
- Works across every model in the portal
- Prompts excluded from model-provider training
Choose which data categories are detected when DLP is enabled for a provider. Unchecked categories are ignored and not redacted.
Identifies sensitive information based on meaning and context.
Identifies sensitive information by matching specific formats, structures, and known patterns.
Words or phrases that will never be redacted, even if they match a detection rule. Case sensitive. e.g. your company name, product terms, or any text that should always pass through.
Words or phrases that will always be redacted, regardless of other detection rules.
Every prompt on the record.
Keep word-for-word prompt records for your audits, with automatic categorization and flagging so your compliance team can review what matters instead of reading everything.
- Private, word-for-word prompt logs
- Every audit access is itself recorded
- Risk scoring and flagging for review
- Redactions shown in the log, so reviewers see what DLP caught
3:46 PM What is my cash ordering procedure? mreyes@amfinancial.com Branch Policy Q&ASonnet 5 Internal No
1:08 PM Can you check the status on bank account US_BANK_NUMBER_1? PERSON_2's Social Security number is US_SSN_1. kfoster@amfinancial.com ChatGPT w/ Web SearchGPT-5.4 External Yes
7:43 PM What do I do if I get a counterfeit bill? mreyes@amfinancial.com Teller AIRAG Internal No
7:42 PM Review this HELOC exception against our lending policy. mreyes@amfinancial.com Loan AdvisorRAG Internal No
4:15 PM Draft a friendly reminder to a member about a missed auto loan payment. jellis@amfinancial.com Member LettersSonnet 5 Internal No
11:02 AM Summarize the latest NCUA guidance on third-party AI vendors. kfoster@amfinancial.com ChatGPT w/ Web SearchGPT-5.4 External No
Bank-grade login, not consumer accounts.
Consumer tools like chatgpt.com let your staff in with personal accounts, or no account at all. MultiModel runs through the single sign-on you already trust, with access set by user, group, and policy.
- Entra ID, Okta, or Active Directory
- Models provisioned per user, group, and role
- Policy rules by geo-location and IP range
No account? Create one!
Can’t access your account?
200+ prompts written for banking.
Your staff don't start from a blank box. The library is designed and tested for banking professionals, so your new users get useful results on day one.
- Relationship management and client reporting
- Compliance and audit preparation
- Marketing, outreach, training, and onboarding
- Shared folders by team, next to each user's own saved prompts
Ready for the questions examiners ask about AI.
Regulators expect AI to be governed like any other technology risk. Here is how MultiModel helps you answer.
Trusted by credit unions and banks
“We chose MultiModel for its financial-grade security, prebuilt prompts for financial institutions, and centralized AI portal that lets us safely operationalize generative AI across routine business processes.”
“We are very happy with our MultiModel experience. They have made staying on top of AI easy and simple for our team.”
“The AI portal allows employees to use and test GenAI capabilities in a sandboxed and controlled space rather than circumventing company policies and controls. Our experience has been fantastic.”
AI for banking: FAQ
Straight answers for CIOs, CISOs, and compliance officers evaluating AI.
Talk to usIs MultiModel built for credit unions as well as banks?
Yes. Credit unions and community banks are our core customers, including Launch Credit Union, APL Federal Credit Union, and CBS CUSO. The platform, prompt library, and policy template are written for the way NCUA- and OCC-supervised institutions work, and access rules can mirror your existing roles for branch, lending, compliance, and back-office staff.
How does MultiModel protect customer and member NPI?
In three layers. First, sensitive data such as account numbers, SSNs, and other PII is detected and redacted on your employee's device, before a prompt is sent to any model, then restored in the response. Second, the portal and, where possible, the models themselves can run inside your own network or cloud tenant, so data never crosses your perimeter. Third, you can apply stricter filtering to external SaaS models than to models you host yourself.
Prompts are also excluded from model-provider training, including OpenAI and Microsoft.
Can we deploy MultiModel in our own Azure tenant?
Yes. You can run the portal and your own ChatGPT models on Azure in your tenant, or choose a hybrid or fully on-premise deployment. Use the Azure price estimate to size the model costs, and see AI on your network for deployment options.
What can we give our examiners and our vendor-management team?
For vendor due diligence, we provide our SOC 2 Type 2 report (all five Trust Services Criteria) and complete your security questionnaires. For examiners, you can show your AI use policy, how it is enforced in the portal, who has access to which models, and word-for-word prompt records, with every audit access itself recorded.
Do we need an AI use policy before we start?
No, but you will want one, and we help you write it. Start from our free AI use policy template for banks and credit unions. We then turn the policy into enforced rules in the portal, and into training for your staff, so it is more than a document on the shared drive.
Which AI models can our staff use?
ChatGPT, Claude, Microsoft Copilot, Gemini, Grok, and Structured AI Assistants you build yourself, all from one login. You decide which groups get which models. Our recommended AI models guide shows which model we suggest for which kind of banking work.
Is there a prompt library for banking work?
Yes. Your staff get 200+ prompts written and tested for banking professionals, covering relationship management, compliance and audit prep, marketing and outreach, training and onboarding, and client reporting. Customers typically report saving more than 7 hours per employee each week once the library is in use.
Talk to an expert on AI in banking.
Bring your AI use policy, your examiner questions, or the workflow you want to fix first. We'll show you how it runs inside your perimeter.